Successful strategies to identify and close the gap in patient care system
To care for the patients in the best way possible is the ultimate aim of the healthcare industry. This is why both medical and dental practices strive to extend person centered care and look for patient satisfaction over everything else.
Why are patient payment collections important for the practices?
Patient payment collections are crucial for healthcare practices in ways more than one. Here's why patient payments are eagerly looked up by the practices:
What is a Gap in the Patient Care System?
The gaps in the patient care system, are something that neither the practices nor the patients want. Furthermore, the growth of knowledge across the healthcare channels with the boom of the internet, is what is making the identification and closing of such gaps in the patient care system absolutely necessary.
Why is it Necessary to Identify and Close the Gap in the Patient Care System?
There can be numerous gaps that might be present in the healthcare practices, but most of them need to be met up simply because the patients today are more alert, knowledgeable, and aware of the best practices than ever. Here are some of the major reasons why it is necessary for finding out and closing the gap existing in the patient care system:
• Improve the patient inflow - Decreasing the gaps in the patient care system of the practices helps the patients understand that they are valued. This, therefore, naturally increases the patient inflow that the practice sees. A whopping 78.8% of patients have used patient portals and around 70% of them prefer emails or text messages when it comes to preventive or follow-up care. Besides, over 60% of the patients want to schedule their appointments online. Therefore, digitalization is evident to close the gaps in the healthcare practices of today, which would lead to improving the inflow of patients.
• Reduce the patient no-shows - Studies show that the healthcare industry losses close to $150 bn due to patient no-shows. The patient no-shows surely take a huge toll on the practice revenues, but along with that, it also hampers the practice workflow. Numerous gaps in healthcare like the rising costs of patient care systems, lack of attention and engagement for the patients, inexperienced doctors, and healthcare professionals, lack of cleanliness and hygiene, fewer follow-ups, errors in billing, lack of digital facilities and more can be the reason for the patient no-shows. Thus, all of these must be monitored and checked in practice, which is easily feasible with GrowPracticeâs effective medical office software and solutions.
• Increase the practice's credibility - Practice credibility is important. Being an essential unit that takes care of the patients, the practices need to be reputable and even a minuscule of a blotch can render a powerful blow to the practice's credibility. Now, if the patients are not valued, not communicated with properly, or given proper care whenever they want it, they can turn against the practice and lend a bad name to it, which is crucial for the practice.
• Boost patient satisfaction - Closing the gaps in the treatment, staff, and facilities, in technicalities and the emotional quotient, a practice can certainly boost patient satisfaction. This improvement in the patient satisfaction rating would further help the practices grow. Improving patient satisfaction and closing even the complex, unidentifiable gaps can now be possible with the efficient medical office, practice, and patient management software and systems brought by GrowPractice.
• Boost employee morale and retain employees - Person-centered care in healthcare practices is bound to delight the patients and improve the patient inflow in the practices. Now, more patients would mean more income for the practice, and this would also make the medical staff happier because they would also be satisfied with the work they do, and would even share the profits of their providers. In an age where 1 medical staff has quit their job out of 5 of them, the practices, with optimum patient satisfaction, and a boost in the revenues, can retain employees, which is really important. Nearly 18% of the medical workers have resigned since the pandemic outbreak. This has made the retention of the medical staff really important.
• Uplift the overall quality of healthcare - With the reduction of the gaps present in the healthcare system, the overall quality of healthcare increases. Lifting up the overall healthcare quality has huge advantages not only for the patients and the practices but for the entire state, nation, and the whole of the healthcare industry too.
Ultimate Strategies to Identify and Close Gaps in the Patient Care System!
We have already learned how crucial it is to identify and close the gaps that persist in the patient care system. However, if you are now wondering about how to do it, for it sounds a bit tough, then donât worry because here we bring you a set of smart strategies that will help you or your provider find out and close the gaps that exist in the patient care system.When it comes to the identification of the prevalent gaps in patient care, then you must understand that the gaps that exist with your provider are mostly:
• Related to the patients
• Related to the facilities
• Associated with the emotional quotient
• Related to the healthcare, as a whole
• Associated with the security and data
These gaps and more can be assessed and fixed all digitally and without any worries with the installation of the efficient, medical software solutions powered by GrowPractice. The popular and dependable medical software solutions provider brings innovative systems and software for modern practices to help them get an edge over the others
Some of the most effective strategies to identify and close the gaps easily in the patient care system are:
Monitor the practice performance
The practice performance is an overall view that helps the practice owners and managers understand how the practice is performing. This will help them realize whether the patients are increasing and if they are retained or not and more, which will further help them identify and close the gaps in person centered care and patient satisfaction.
Communicate more with the patients
The patients need to be communicated with. Increasing the bonding between the patients and the practices or the practice staff, doctors, and nurses, increase patient satisfaction and close the visible gap that exists in the healthcare system.
Engage the patients
Patient engagement is crucial for the practices but the engagement of the patients is what most of the practices lack. Disengaged patients are 3X more likely to have dissatisfaction within them and 2X more likely to delay their medical care but patient satisfaction is important for the medical practices and delay is what neither the patient nor the practice can afford. All of these make patient engagement an important attribute to improve in for the practices.
Digitalize the system
A considerable number of patients are daily joining the league of digital patients. A recent survey pointed out that 59% of the Gen Y patients are even ready to switch their providers if they lack digital access to their present one.
Keep it short and simple
The processes and the tools in a practice always need to be less-taking and simple respectively. Nearly 30% of the patients have walked out of practices due to the long wait times they have experienced. No patients want to wait longer. Though the long wait times can be cut short now by digital tools and technologies, it is tough to ensure that the overall process also remains hassle-free. Yes, most of the medical office solution providers come up with complex tools, which may put the patients and the staff into trouble, but this is not the case with GrowPractice, which extends simple and efficient tools and 24x7 support for the same.
Track the patient feedback and reviews
Patient feedback and reviews reveal information that is key for the practices to improve their service. Therefore, tracking the patient feedback and reviews and utilizing the same to boost the overall practice service is an indispensable habit that can be ingrained in the practices. However, if it is difficult to do the same, then the trusted medical software from GrowPractice can come in handy!
GrowPractice Fosters Patient Satisfaction and Improves the Patient Care System!
Digitalization is the key to closing the gaps in the patient care system, improving person centered care and patient satisfaction. This is why more and more practices are believing in trusted software solutions providers like GrowPractice, which is equipping the practices with every possible facility they lack in. The GrowPractice medical office software, practice, and patient management tool are inclusive of but not limited to:
• Automatic patient appointments, rescheduling, and cancellations
• HIPAA compliance
• Easy integrations with EHR/PM software
• Customizable patient workflow
• Improved billing
• Instant collections
• Paperless intake forms
• Online patient check-ins
• Advanced patient satisfaction and surveys and more.
GrowPractice has reduced 85% of the negative patient reviews and has already added more than $60,000 in revenue per provider. You can also try GrowPractice out, maybe thatâs what you need to grow your practice!
