Role of Practice Managers in Improving Patient Centered Engagement
Engagement of the customers or rather the lack of it is a primary concern for every business. The healthcare industry, which is primarily a business albeit a crucial one, also needs to keep the patients at the center of the business because it is the patients to whom the industry caters.
Patient centered care is something that every healthcare unit and practice needs to aim for. With the rising competition and the increasing illnesses that are affecting more and more patients globally, the healthcare practices need to improve the quality of the care and look for improving engagement as well, of the patients.
For this, the practice managers and owners need to be more active, alert, and updated with the advanced ways of improving engagement and implementing patient-centered care.
Patient-centered care, as a rising trend, and its advantages!
Person-centered care or patient-centered care is really important for healthcare practices. The healthcare industry is designed to keep the patients well, so it is obvious that it should be inclined towards patients and extend the best treatment and convenient methods for the patients to avail the same.
Though the whole motto of the healthcare industry has always been fostering patient-centered care, we can witness the same only in some cases.
Quality healthcare practices that incorporate patient-centered care, are what 82% of the patients look up to today, according to the latest survey reports. This is why, to engage the patients, more and more practices are extending quality healthcare for the patients.
If you are wondering why your practice should also focus on patient centered care, then here are some prominent advantages that your practice managers, owners, and your practice can enjoy with the same:
Patient-centered care improves patient engagement
Patient centered care is designed to be simple, convenient, and affordable for the patients, who can thus, get quality care and improved facilities to enjoy a speedy recovery from their physical or mental diseases. GrowPractice's improved medical office software and system further help today's practice to improve patient engagement and extend person centered care for the practices.
Increases patients' inflow
59% of the patients, especially those who are from the Gen Y segment, would prefer to switch their providers to the ones with better online access. We simply don't want that, right? The installation of the digital facilities is thus, the number one priority for the practice of today, to be patient-centric, which will further increase the inflow of the patients.
Improves patient satisfaction
Improving engagement and facilitating the patients with patient centered care, will improve patient satisfaction beyond doubt. When the patients are satisfied, they will come to the same practice again and refer other patients as well, which will increase the patient inflow. All of these can become smoother than ever with GrowPractice, which is one of the best medical office software providers that believes in improving engagement and making patient centered care possible for the practices and the practice managers.
Retains patients
Patient-centric care by the healthcare facilities is bound to retain patients. This is because the practices that focus on a patient centered care, work more on the doctors they host, their medical staff, the tools they use for patient diagnosis, the ways they treat the patients, their billing practices, followups, and more. All of these would, therefore, help these retain patients effortlessly because the patients of these practices would understand their value and the treatment and the facilities they receive.
Reduces wait time
Patient centered care in medical practice would mean that the patients need to wait for less time till they get the treatment they deserve. The wait time has been quite an evil that is seen in the healthcare industry. Reports say that 30% of the patients have left their appointments and walked away due to long wait times. You shouldn't be risking your patients, right? This is why you need to aim for a reduction in the patient wait times and improve engagement by enabling a patient centered healthcare service.
Boosts practice revenue
Putting the patients ahead in your healthcare practice is bound to be rewarding for the patients and for your own practice at the same time. Extending the best doctors, experienced medical staff, and the advanced medical software and systems from GrowPractice to manage the patients effortlessly stand crucial to your practice. Besides, if these facilities are extended to the patients, then that would increase the inflow of the patients, and boost the revenue of the practices.
Enhances credibility of the practices
Though we have got healthy competition even in the healthcare industry, it is sad that there are many providers who are deceitful and make the journey of the patients tougher than it would be otherwise. However, you can still make the name of your provider brighter, and win over the other prevailing practices, simply by focusing on the patients.
Boosts the overall morale of the practices
Making your practice patient centered would not only help your practice see more patients, enhance the quality of healthcare, improve its revenues, and stay ahead of its competitors, but will also increase the overall morale of everyone else associated with the practice.
Everyone, including the doctors, receptionists, practice managers, owners, medical staff, and more, would be thrilled to know that the practice is serving its patients well and growing in size and revenue. With GrowPractice's improved patient feedback and follow-up facilities, your practice can always be informed of the patients' online reviews and their feedback.
Improving engagement and equipping your practice with person centered care, can bear no more delays. You must be more informed about the same if you are a practice manager. A practice manager is at the helm of the practice operations. It is the practice manager who looks after the overall functioning of the practice, whether or not it is compliant and secure, and whether the practice finances are in order.
Though a practice runs on the belief of keeping the patients first, the actual implementation of patient centered care is supervised by the practice managers.
How practice managers can improve engagement and achieve person/patient centered care?
The establishment of patient centered engagement is essential for practices for reasons more than one. Now, being a practice manager, if you are willing to revamp your medical practice and improve engagement and achieve a person/patient centered care, then you can certainly do it. Here are some easy tips to help you build/rebuild a practice with an improved engagement and one that believes in patient-centered care:
Proper patient engagement and good communication
Surveys claim that 62% of the patients look up to good communication and satisfactory patient engagement. This means that you also need to ramp up your patient engagement and extend good communication.
Enhanced digital experience
The digital experience matters hugely today. From appointment bookings, to doctor checkups, and billings and follow-ups, everything needs to be seamless and digital. 68% of patients today, want to book, change and cancel their appointments online, and can even switch their provider who has better online access. GrowPractice's foolproof digital solutions can come in handy here.
Trusted patient portals
Around 78.8% said that they have used patient portals to browse through their data and maintain them. However, these portals need to be secure and convenient for the patients because around 78% of these patients prefer to use secure portals. However, you need not worry because GrowPractice will automatically integrate with your EHR and PM software and will make the whole process more secure.
Proper follow-up
Patient follow-up is a crucial element that influences patient satisfaction to a great extent. These follow-up processes need to be secure and online. GrowPractice helps send automated text messages for reminders to the patients because over 70% of the patients prefer practices that send text messages/emails if it's time for preventive or follow-up care.
Improved wait times
Around 84% of the patients believe that wait times stand crucial for their overall experience. 1 out of every 5 patients walks out of practices due to longer wait times. This means that the wait times should be monitored in your practice too. Even here, GrowPractice promises to deliver huge with its automated medical office, patient engagement, and practice management software and solutions.
Some other ways the practice managers can put in a patient-centered engagement to practice are:
Choose GrowPractice Solutions to improve engagement and extend patient centered care!
GrowPractice is one of the most trusted medical software providers that has been helping a world of medical and dental practices improve patient engagement and bring forth a person centered care that keeps patients first.
This way GrowPractice-enabled medical practices have witnessed an 89% reduction in patient no-shows, a 97% increase in patient satisfaction, and more. Yes, this is not it, embracing the GrowPractice solutions would help your practice in ways more than one. So, if you are a practice manager or someone associated with a healthcare practice, and planning to improve engagement and bring about patient centered care, then trust GrowPractice and reach them at once!
